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« on: March 12, 2014, 11:09:04 PM » |
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So I am a little disappointed to say Im disappointed. I received my Dark IV2 in the mail a week ago and was excited. It was amazing until it wouldn't turn on. I assumed the batteries were dead. So I went to change them. It wasnt the batteries. The batt pack was damaged. I hadnt even used it nor even had it 5 minutes and it was broken. I managed to rig it to where it would work. I love the saber non the less. I just hope that this is a one time deal. I look forward to getting another saber. And HOPEFULLY I wont have to fix it as soon as I get it. 3 out of 5 stars.
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« Reply #1 on: March 12, 2014, 11:12:54 PM » |
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This was also my first saber. Just saying.
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Mr.0PT1C
Knight Officer
Force Alignment: 18
Posts: 122
Guardian from the Corellian Jedi Order
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« Reply #2 on: March 12, 2014, 11:37:26 PM » |
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i would suggest getting up with Emory or the others of the customer service and see what they can do for you. sounds like some wiring didnt quite get soder effienctly. which is an easy fix. give them a chance to make it right. I had an isssue once with a blade i order. they sent the wrong kind. mid grade instead of a heavy - i told them about it. and not only did they replace the blade they allowed me to keep the other just as a sorry for the mistake. just sayin...  |
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Phantasm Saber Staff - GB <<<<<<<<<<<<<<<<<<<[]|||[ ]||||||||||]:[||||||||||[ ]|||[]>>>>>>>>>>>>>>>>>>>>  Don't tell me the odds. |
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« Reply #3 on: March 13, 2014, 03:12:19 AM » |
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i would suggest getting up with Emory or the others of the customer service and see what they can do for you. sounds like some wiring didnt quite get soder effienctly. which is an easy fix. give them a chance to make it right. I had an isssue once with a blade i order. they sent the wrong kind. mid grade instead of a heavy - i told them about it. and not only did they replace the blade they allowed me to keep the other just as a sorry for the mistake. just sayin... It wasnt a solder. The batt pack was crushed a bit. I duct taped it and electric taped it.z zit works fine. Also Im a busy guy (arent we all) and would love to contact customer support but I never have contacted customer support in anything. Ever. |
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Goldleader
Knight Lt. Commander
Force Alignment: 124
Posts: 453
I am a humble student of the force
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« Reply #4 on: March 13, 2014, 03:29:10 AM » |
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This may not have been the company's doing as much as it may have been UPS/fedex. As long as you are pleased with your saber, now that you made the duct tape fix!  However, I can vouch that the customer service is great; the saber is under the 90 day warranty after purchase and the speed that they get it fixed and back to you is remarkable. |
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))]____o_))))))|_]=[| )
My Collection:
Savior/Obsidian
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...and a whole lot of stunts...
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« Reply #5 on: March 13, 2014, 03:34:59 AM » |
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This may not have been the company's doing as much as it may have been UPS/fedex. As long as you are pleased with your saber, now that you made the duct tape fix! However, I can vouch that the customer service is great; the saber is under the 90 day warranty after purchase and the speed that they get it fixed and back to you is remarkable. Im actually thrilled to be getting another saber soon! Hopefully no broken parts this time. And duct tape fixes everything..... temporally lol |
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« Reply #6 on: March 13, 2014, 07:38:24 AM » |
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If you can and if its not too difficult you can always unsolder the broken battery pack and put a new one on. Just make sure to use the same type pack, 4 or 2, and same size wire. Probably a 4 battery holder depending on what color you got. Keep updates on this one. =]
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Sabers: Liberator V3 CG ObsV4 sound!, Graflex GB, Overlord AB, Crimson Savior BR, Bane PO, Dark Initiate V2 LE BH, Shock GB, Archon V2.1 CG, Dark Sentinel LE GB ObSLite!, Standard Issue V3 CG, Dominix V3 LE BR, Sentinel SRD, Dominix V2 FO, Exile CG  [/url] SW1 by joshgarcia07[/url |
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« Reply #7 on: March 13, 2014, 04:18:30 PM » |
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If you can and if its not too difficult you can always unsolder the broken battery pack and put a new one on. Just make sure to use the same type pack, 4 or 2, and same size wire. Probably a 4 battery holder depending on what color you got. Keep updates on this one. =]
Will do. |
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« Reply #8 on: March 13, 2014, 05:53:27 PM » |
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I would just hate to see you not be able to use a saber you seem to like a lot.
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Sabers: Liberator V3 CG ObsV4 sound!, Graflex GB, Overlord AB, Crimson Savior BR, Bane PO, Dark Initiate V2 LE BH, Shock GB, Archon V2.1 CG, Dark Sentinel LE GB ObSLite!, Standard Issue V3 CG, Dominix V3 LE BR, Sentinel SRD, Dominix V2 FO, Exile CG [/url] SW1 by joshgarcia07[/url |
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James Casey
Forum Watchman
Knight Commander
Force Alignment: 1510
Posts: 5981
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« Reply #9 on: March 13, 2014, 09:09:59 PM » |
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It wasnt a solder. The batt pack was crushed a bit. I duct taped it and electric taped it.z zit works fine. Also Im a busy guy (arent we all) and would love to contact customer support but I never have contacted customer support in anything. Ever.
If it arrived broken, I'd contact US direct - [email protected] with your order number. They're very good at fixing things, although this does sound like it was damaged in transit as I can't imagine that a broken battery pack would have got past basic quality control. I'm pleased you were able to fix it, though. |
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 "I'll split this world open and tear down the sky before I let him come to even the slightest harm." |
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« Reply #10 on: March 14, 2014, 07:40:46 PM » |
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Thanks for all the input. I decided to just let it slide. Fed Ex sucks in my area anyways. Looking forward to my next saber! Im getting another Dark IV2 Guardian Blue no sound. Gonna go for the Starkiller style!
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ThreadJack
Lady of the Order Aeon
SaberForum.Com Moderator
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Posts: 13908
Truly, she will be strong- A luminous being is she
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« Reply #11 on: March 14, 2014, 08:55:50 PM » |
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So I am a little disappointed to say Im disappointed. I received my Dark IV2 in the mail a week ago and was excited. It was amazing until it wouldn't turn on. I assumed the batteries were dead. So I went to change them. It wasnt the batteries. The batt pack was damaged. I hadnt even used it nor even had it 5 minutes and it was broken. I managed to rig it to where it would work. I love the saber non the less. I just hope that this is a one time deal. I look forward to getting another saber. And HOPEFULLY I wont have to fix it as soon as I get it. 3 out of 5 stars.
This likely happened in shipping. I've seen the way UPS/FeEx/USPS handles packages. Quite frankly, I'm amazed this doesn't happen to everyone.
| <![CDATA[<a href="http://www.youtube.com/watch?v=2Q6_9A90cUk" target="_blank" class="aeva_link bbc_link new_win">http://www.youtube.com/watch?v=2Q6_9A90cUk</a>]]> | This movie was sadly not far off. |
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(Sig by me!) Now accepting dark side points. |
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Mr.0PT1C
Knight Officer
Force Alignment: 18
Posts: 122
Guardian from the Corellian Jedi Order
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« Reply #12 on: March 14, 2014, 09:41:54 PM » |
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you get a point for that. lol
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Phantasm Saber Staff - GB <<<<<<<<<<<<<<<<<<<[]|||[ ]||||||||||]:[||||||||||[ ]|||[]>>>>>>>>>>>>>>>>>>>> Don't tell me the odds. |
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