A note concerning some of the rumors flying around...

[Smutpedler]

Smutpedler, this ran much deeper than naming rights and sound fonts.  You make a good point that plenty of people were turned off by this.  As I have stated for a long time that everything comes out in the end.  I have seen cheaters in card games finally get caught, as well as sports teams getting busted for cheating as well. 

If the posts I have seen on Facebook and other forums is any indication, I think the credibility of Ultrasaber's critics is slowly being chipped away. 

This is a company that provides ready to go products in short order at an affordable price. 

Is everyone happy with them:  no.  Very few companies can ever say that every customer will be 100% satisfied 100% of the time.  That is the nature of business.  I look at the fact that the supporters greatly outweigh the detractors. 

Like I say; it's difficult to understand the ins and outs of it all as a newbie without upsetting people and ruffling feathers. To be fair the only reason I wanted to know was to avoid putting my foot in it, so to speak, as that's not a great start for a newcomer. I'm happy with my US products and will certainly buy more when the funds are available. That said, I will try other companies too and make my own decisions on quality from what I see (not what I read). I got screwed for thousands by people in my previous industry sector so can understand how passionate people get (especially if it feels like someone's taking food off your plate) but at 32 I just want to find things to enjoy in my life now (life really is too short) and really felt like I just walked into the lions den after my first posts on some forums were removed and I felt scorned as a result.

I don't think any company ever has has a 100% customer satisfaction. That's just life; you can't please all the people all the time. It's unfortunate that in the smaller subcultures and community word of mouth is so powerful when most of it is nothing more than personal opinion. I've seen some very good people and products fail in the skateboarding industry because "cooler" people (or people with the newest hat) hate on them. I can't understand the self divisiveness that's in humanities nature, there's enough out there to make life hard without everyone fighting all the time. The truth does come out in the end and the people who caused me problems with my businesses are paying the price for burning so many bridges now whilst I'm free to crack on with my life

Anyway, this community has been nothing but friendly to me thus far and I am happy with my sabers from US. Good work guys and reading this thread has helped me get my head around some of these issues. I'll do my best not to accidentally offend anyone in the future and keep my foot well and truly out of my mouth

[bigbroluc]

Im happy with all the helpful answers I have gotten

[UnfairBanana]

Just my two cents here.
After a bit of googling about misc. lightsaber stuff, I came across more than a few anti-US facebook pages/forum posts, and I can't believe anything I'm reading. It all just looks like lies and slander that really doesn't belong in a mature business world. I, personally, have bought 4 sabers already, and got one of the guys I live with at college to get one, with more to come soon. Not a single issue. Everything is perfect. The LEDs are bright, these things are as safe as we are, and man are they durable.

I'll admit, I looked at US a few years ago and was turned off by the negative reviews. But I'm very glad I decided to give 'em a shot. I have not been disappointed. The product quality is fantastic, and I've never needed to talk to customer service except for some question that wasn't a big deal, just something I had to ask before an order. Don't remember what it was. I heard back from US that same day with a clear answer.

The rumors and hate-posts around the internet are completely unjustified. I have had no problems from US, and fully intend to continue buying from here in the future.

[DArkonnen]

I just took a look around the 'net and found a bunch of anti-Ultrasabers stuff. I understand that not every order will be perfect and that there will be issues from time to time. These things are made by human beings, after all. Contact customer care and work it out in a reasonable manner.

If this company was as horrible as this online hate campaign would have you believe, they wouldn't be in business. Simple as that.

I see people here with huge collections of Ultrasabers. If the sabers were shoddy, there wouldn't be any business, let alone repeat business.

I ordered my first saber here because I liked what I was reading on these forums regarding Ultrasabers products and how people are treated here. Alex, Emory.. you guys have a good thing going. Keep your heads up and know that you are appreciated. Thanks for being here for us.

[Brian64]

I've been buying Ultrasabers since mid December 2013. I think the number of sabers in my sig says more about my opinions than anything I write here could. I've put my money where my mouth is.

I'll just add that I've also had nothing but prompt and supportive responses from Emory when I've emailed.

Lastly - haters gonna hate! I doubt anything we say will convince them otherwise. Look on the bright side though; the idiots will stay away, and it doesn't seem to be affecting the number of new members joining.

[Kresnik]

As Will Smith once said "...hate is the child of greatness"

Let their hatred flow, it only makes them strongah!

One continued trend I notice about the haters is that very rarely do those that have had bad experiences approach the issues in a respectable way.  Usually flaming insults, insinuations etc and in most of the online material you see the complainant not exactly posting everything they said. For example I saw an example posted and it read like this-

I emailed Emory about this and this.

This was ultrasabers response: then they cut and pasted the supposed email line by line.

Then I said "..."

Then Ultrasabers sent me this : then they cut and pasted the supposes email.

You notice they just "paraphrased" their email communication but didn't actually include a cut and paste of what they said? They could have been complete douche bags throwing outlandish insults but since they only posted a paraphrased "version" which seems harmless and what not. 

I've seen this technique 3 times trying to explain how bad things are.

Oh and the videos by saber smiths claims shoddy wiring and hot glue are hilarious too.  I took my aeon apart and was like seriously they use hot glue to place the switch ?  Those videos are true ? To realize it was something else as it never melted... And it was not actually hot glue if it was it had an amazing heat tolerance.

Haters going to hate no matter what.

Especially on Facebook some people spend way too much time trash talking US. 

Maybe if they spent less time doing that they could be half as successful as US.

[JEStucker]

I've been looking at a lot of the Anti-Ultrasabers stuff out there on the old interwebs, and believe me, there is a lot of it.  I've noticed one major thing that all the threads and hate have in common on most of the "other guys" forums and websites.  They all use the same stories, copied and pasted, from every other place... stories with photos that are 6 years old, stories that think US is still making FX conversions, stories about the PVC sabers, stories with an aluminum hilt that was obviously cut with a pipe cutter... no one has ever bothered to check on the validity of the claims.

Emory has always been courteous and polite any time I've dealt with him, and everyone is entitled to a bad day from time to time.  The longest wait time I've ever seen or heard from email responses or order processing is usually 72 hours, and that only happens when they have already announced they will be attending a convention.

You will not, I repeat, NOT, find a more durable, battle-ready, film-ready saber, anywhere in this price range.

As far as I'm concerned they are 100% pure awesome.

[infinitewaffle]

That's so awesome to see this addressed. Before I made my recent purchase (last night), I looked at the other few companies that offer a similar service, and you guys won me over by a landslide. One thing I noticed in my searches though, were a few, very detailed, slanderous posts about exactly what you discussed. I was floored. I mean, theres even a Facebook page dedicated to the defamation! Then common sense started to kick in, like why would this person say all of this, in this manner? Because they obviously felt personally "burnt", and were handling it exceptionally unprofessionally. I saw past the BS and ordered with you guys, cause as you said, it's abundantly clear who's the best and for what reasons. There were way too many great reviews, and YouTube videos made by obvious fans that were clearly made from sheer, genuine excitement to believe the rhetoric at hand. I wish you all the best of luck with your case, people who do what was done to your business deserve no less than legal action (and perhaps a solid smack in the chops lol jk  ). Stay strong US and may the force (of our judicial system) be with you!

[Ultra]

In case anyone is wondering, Flash on Clash is a registered trademark of Ultra Sabers, Federal Registration number 4281494
http://trademarks.justia.com/854/62/flash-on-clash-85462918.html

[sedstiskyfaller]

In case anyone is wondering, Flash on Clash is a registered trademark of Ultra Sabers, Federal Registration number 4281494
http://trademarks.justia.com/854/62/flash-on-clash-85462918.html

No way! That's awesome. Does that mean other people are not allowed to use it now without mentioning US?

[Ultra]

We never set out to be jerks and deny others the ability to use the term. But we were growing tired of people accusing us of stealing someone else's trademark. This is the ultimate proof. We could not have registered it if it belonged to someone else.

[Kresnik]

Some of the facebook hate gets really old when you ask them in direct private messages how many US they have owned and when did they buy them.  Generally the answer is "no but I saw a video" or a friend of a friend or yeah I bought 2 and this and this and then you find out they didnt bother to contact customer support. 

One guy who was totally thrashing US via facebook told me he had a Prophecy with Obsidian sound and when he opened it up it had Double A batteries in it and it had quick disconnects. 

When I pushed on he told me he bought it off another person and when I informed him that US did not even put QD's in their prophecies he kindly removed his "trashing" post. 

[Master Nero Attoru]

In case anyone is wondering, Flash on Clash is a registered trademark of Ultra Sabers, Federal Registration number 4281494
http://trademarks.justia.com/854/62/flash-on-clash-85462918.html

Very nice, every time I see "the other guys" put their trademark on FoC it makes me chuckle.

[TimeLord Sith]

"Let the haters hate,let the poppers pop,let the breakers break.....With the advent of "forums",it gave people who like to accuse,hate,"flame' a place to espouse their anger,negativity...before "forums",you would have to go to a newspaper and get an article written up and have to whole town read it to get negative results..Now all the cowards have to do is just drink their coffee,hide behind their computer screens and "put forth their opinions" and scare the mindless drones who believe all that is written.....IMO,being new to this hobby,i have done my own research and realized that US is a VERY GOOD company,with a great product,perfectly milled sabers (i work along side a machine shop with 5 machinists,CNC machines,lathes,you name it..we make cutters/sawblades and mill our own parts for our machines when needed..MY Dominix is very well made,electronix and light so far are working great and will probably modify my saber soon)  You usually find jealous competitors doing anything to slander you and your business when they cannot compete...smear campaign....I believe the community here when they attest that all problems are dealt with promptly by Emory,and i believe his testimonials about his product...Besides,how many complaints are recent (2014)?? Every day i'm sure Emory improves US,and i know that we,me being the newest member,will back him up in this endeavor...I plan on showing off my Dominix EVERYWHERE this summer,every street-fest,firework or nite concert i can,as i am a guitarist and know a few people..hehe...I need someone to buy one to so i can hurt myself !!!! Rock on UltraSabers!!   Timelord Sith's .02 cents

[Master Bluespike74]

"Let the haters hate,let the poppers pop,let the breakers break.....With the advent of "forums",it gave people who like to accuse,hate,"flame' a place to espouse their anger,negativity...before "forums",you would have to go to a newspaper and get an article written up and have to whole town read it to get negative results..Now all the cowards have to do is just drink their coffee,hide behind their computer screens and "put forth their opinions" and scare the mindless drones who believe all that is written.....IMO,being new to this hobby,i have done my own research and realized that US is a VERY GOOD company,with a great product,perfectly milled sabers (i work along side a machine shop with 5 machinists,CNC machines,lathes,you name it..we make cutters/sawblades and mill our own parts for our machines when needed..MY Dominix is very well made,electronix and light so far are working great and will probably modify my saber soon)  You usually find jealous competitors doing anything to slander you and your business when they cannot compete...smear campaign....I believe the community here when they attest that all problems are dealt with promptly by Emory,and i believe his testimonials about his product...Besides,how many complaints are recent (2014)?? Every day i'm sure Emory improves US,and i know that we,me being the newest member,will back him up in this endeavor...I plan on showing off my Dominix EVERYWHERE this summer,every street-fest,firework or nite concert i can,as i am a guitarist and know a few people..hehe...I need someone to buy one to so i can hurt myself !!!! Rock on UltraSabers!!   Timelord Sith's .02 cents

Very well said!  Been a while since I have updated my findings so here goes. 

1.  It appears that the hate is directed toward anyone that can turn out a saber in under 6 months to a year or have been successful in creating out of the box useable sabers.

2.  Two other companies have also come under fire for opening businesses and being able to sell in larger quantities. 

3.  I swear that you can take all the bashing against US, input the other two names in their place, and you will see the same things recycled over and over.  Bad wiring, sharp edges, hot to the touch, slow turn around time, bad customer service. 

4.  Without being political, you see this everywhere outside the saber world also.  When someone has had the market cornered for so long and agreements in place for price fixing, they think they rule the world (or their niche of the market.)  Along comes a competitor that changes all that and the elite see their power slowly slipping away.  The elite cannot change and they become a memory.  Before the elite lose all power, they begin to slander as fast as they can.  Walmart destroyed Kmart but you still hear about "low quality crap" comments that originated with Kmart directed at Walmart.  They are not original, they are just recycled.  "You get what you pay for" has gone the way of "the customer is always right."  Nifty slogans without much merit.  Sometimes you get more than what you paid for as anyone that escaped a bad relationship can attest.  The customer can be so unreasonable that nothing makes them happy. 

5.  People buy what they like and what they know.  If they are happy, why judge.