A note concerning some of the rumors flying around...

[sol-kun]

Despite the estimated 3-4 week lead up time due to convention season my saber just shipped out only 4 days later! Being down under I still have at least a week to wait but I regret ever having doubted US and can't wait to receive my saber!

Nothing I have heard about any other saber vendors could even come close to this kind of processing time, I can't imagine how fast they are when they aren't busy..

 Thanks Ultrasabers!

[BujuBinton]

You are lucky. I am on pins and needles waiting for that shipping notification.

[BujuBinton]

It shipped! 7days after the order! And Emery is still answering questions for me! This guy is on it!

[7718]

agreed legal stuff is for the court room, this is a hobbie site. i don't know what has transpired and i don't want to know. i just want to build sabers for jedi.

[Dauntless Seven]

Hi 7718.  You also need to go to the Forum Rules in large red print.  Read and acknowledge prior to expanding upon your Jedi good deeds.   

[shade_1313]

So, I have finally finished reading the whole thread, and I HAVE A COMPLAINT!

Neither of my two orders had any issues whatsoever.  NONE!  How am I supposed to experience the wonderful customer service and willingness to go the extra mile to fix problems if I have no justification to call on that customer service?

It's an intolerable situation!





 

Seriously, though, two flawless orders, and I'm planning out the next one...and the one after that, and after that, etc.

[Darth Logos]

So, I have finally finished reading the whole thread, and I HAVE A COMPLAINT!

Neither of my two orders had any issues whatsoever.  NONE!  How am I supposed to experience the wonderful customer service and willingness to go the extra mile to fix problems if I have no justification to call on that customer service?

It's an intolerable situation!

 

Seriously, though, two flawless orders, and I'm planning out the next one...and the one after that, and after that, etc.

Points. Just wait. There will come a time when you need to ask Emory something. Even though the warrantee on my Mantis had expired by more than a week, he still had it fixed under warrantee. US is just awesome.

[adraco4]

Ordered a Chosen One recently, and was notified that it would take 3-4 weeks to get to me because US was attending conventions. I was a little disappointed, but I understood. Imagine my shock when my saber arrived a week later, and with the new V4 obsidian soundboard, which I had not specifically requested. If that is not excellent customer service I don't know what is. 

[gl9999]

Third saber delivered. No problems whatsoever.

Ultra Saber rocks!

[shade_1313]

I've been pestering Emory with questions about recharge ports for a day and a half now, and he's being fantastic with his responses and communication.

Good dudes at US, that's for sure.

[Iram]

However, not everyone is reasonable...

There is also a very illogical belief that by not responding to these rumors, I am admitting they are true.  This is just plain stupid, but unfortunately, the belief has become wide spread and now I feel compelled to respond against my better judgment.

This is the bottom line:  Ultra Sabers is not involved in anything illegal or unethical. If we were a lousy company that defrauded our customers and made inferior products, we would be out of business by now.

So true

[arlins]

Im in the UK so shopping on other continents is always a carefully considered option ( returns can be expensive as youd expect with trans continental shipping )

Ultrasabers  quality , speed of delivery  has so impressed me ive ordered 3 sabers in 2 months  and all delivered in less thn a week ( last ones in transit  exp Thursday but all have arrived a day early so far )

the tracking system is great as I can see its progress to my front door

my boys love them a we regularly duel

Emory and co are on the xmass card list 

[dr.kalzafax]

I find it odd that people take their business inconveniences and post them online right away. I get it, if a company sells you an inferior product and refuses to uphold a business agreement, then yes, there should be something done about it and people should know. However, I have seen many instances where individuals have taken their initial discrepancies and have posted scathing reviews and complaints against US before contacting the seller and discussing options. Many individuals that have a problem rant and rage about it, when in many instances they are covered by warranty or can easily have it remedied if they only waited for a business to reply within business hours.

That being said, the people at US tend to go far beyond that reasonable expectation of replies within business hours. I recently had a problem with a product, sent an email over the weekend, and fully expected to not receive a reply until business hours on Monday. I got one that Sunday, outside of business hours, fixing my problem. I was astounded and very pleased. However, that does not mean that I should expect to hear back right away every time, outside of regular hours. It just goes to show what their customer service is like: exceptional.

If that particular problem persists, I have no doubts that other options will be looked at to make me a satisfied customer. I still don't quite understand other people's expectation of this business. If I bought a shirt from a retailer and it started coming apart at the seams, would it be appropriate to go online and rage against that company or stand outside of its doors and scream? No. You contact the seller and see what they can do for you. Only if a company is truly horrible, after seeing what their customer service is like, then is it appropriate to take action against them.

I've had run-ins with terrible companies and generally speaking, reviews of those companies tend to agree, whatever business that may be. It is nice to see that the majority of reviewers for US are exceptionally happy with their products and are happy to share their experience.

[Darth Tepes]

I find it odd that people take their business inconveniences and post them online right away. I get it, if a company sells you an inferior product and refuses to uphold a business agreement, then yes, there should be something done about it and people should know. However, I have seen many instances where individuals have taken their initial discrepancies and have posted scathing reviews and complaints against US before contacting the seller and discussing options. Many individuals that have a problem rant and rage about it, when in many instances they are covered by warranty or can easily have it remedied if they only waited for a business to reply within business hours.

That being said, the people at US tend to go far beyond that reasonable expectation of replies within business hours. I recently had a problem with a product, sent an email over the weekend, and fully expected to not receive a reply until business hours on Monday. I got one that Sunday, outside of business hours, fixing my problem. I was astounded and very pleased. However, that does not mean that I should expect to hear back right away every time, outside of regular hours. It just goes to show what their customer service is like: exceptional.

If that particular problem persists, I have no doubts that other options will be looked at to make me a satisfied customer. I still don't quite understand other people's expectation of this business. If I bought a shirt from a retailer and it started coming apart at the seams, would it be appropriate to go online and rage against that company or stand outside of its doors and scream? No. You contact the seller and see what they can do for you. Only if a company is truly horrible, after seeing what their customer service is like, then is it appropriate to take action against them.

I've had run-ins with terrible companies and generally speaking, reviews of those companies tend to agree, whatever business that may be. It is nice to see that the majority of reviewers for US are exceptionally happy with their products and are happy to share their experience.

I agree. people jump the gun to easily.  I saw where US had 6 complaints on one site, and after looking through them four of them came back and said the problem had been fixed after contacting US.  All I could think is  "Why write a review BEFORE contacting the company" 

[Spades]

I agree. people jump the gun to easily.  I saw where US had 6 complaints on one site, and after looking through them four of them came back and said the problem had been fixed after contacting US.  All I could think is  "Why write a review BEFORE contacting the company" 

At least it was updated. Tbh it was harder for me to find dissapointed customer reviews. Even my friend who buys from a different shop gave US a solid recommendation. Specifically he told me that US tends to ship faster.