New Obsidian Launcher Available (UPDATED 11/09/2021)

[chibajoe]

I am not at all sure what the problem is.  Neither v1.03 nor v1.04 work with the sn#116 board, other than saying it is an older board.  Whenever I try to run 2.2.2 with the board plugged in and powered on, it errors out with the "can't find updLED.bmp file" message.  If I plug in the sh#111 board, everything works fine.  I'm sort of at my wit's end with this.  If I start 2.2.2 in offline mode and plug in the sn#116 board, it detects it, but I can't do anything.

[Racona Nova]

Alright, have you contacted Ultrasabers regarding that problem? I never used the v2.2.2 launcher, all sabers I ordered already came with the v3 sound boards that need either the v3.1.4 launcher or -now- the UltraSabersLauncher (latest version v1.04).

[chibajoe]

I shot them an email a couple of days ago, but haven't heard anything back. 

[Racona Nova]

You need patience in recent days, they're still flooded with orders and emails, so it might take some time to get through all of them. I'm sure they will react to your email ASAP

[SuperSammich]

I've tried changing my emerald driver with both mac and windows.  With both it told me how to update the software. When I try to it still proceeds to tell me to update the program.  What do I do

[Racona Nova]

Did you run the MaintenanceTool with Administrator rights? If not, try again with Admin rights, this could solve your problem.

[Systemlord]

I want to confirm with everyone else after the firmware update to the Obsidian Launcher v1.04 to get the Obsidian V4 sound board to be recognized be my Windows 7 computer using one of my USB 2.0 ports that I must run the Obsidian Launcher and then turn on my saber with it already plugged in to get my board read by my computer. I've tried resetting my board by unplugging the Li-ion batteries, same result.

Thank you.

[chibajoe]

Well, after a long and ultimately fruitless discussion with Ultrasabers, I'm sort of back where I started.  They're saying that my board is a V1, and the serial number does seem to indicate this.  On the other hand, the board is giving me the same error when trying to connect it to the v2.2.2 software (can't find updLED.bmp) that a v2? board would give (based on some earlier posts in this thread).  Is there any chance someone on here has a copy of the v3.0.4 Launcher?  I would like to try and see if I get a different result than with the newest v1.04 Launcher.

[Gray Jedi Kero]

my launcher doesn't work. the compressed (zipped) folder is invalid

[hazard502]

That's right you can't use a zipped folder, you need to create a regular new folder(unzipped) and transfer contents from the zipped one to the new open one. Then you can use the contents within the obsidian launcher.

[Kevin3da]

Just took my saber out of it's box.
Installed the new 1.04 launcher given in the link provided.
Running Windows 10.
Installed everything as admin
Saber gives off a burning electrical smell
Current status: Plugged in power adapter and charging, USB plugged in to desktop PC. Lightsaber turned on.

Now here's the problem:
Driver installed, driver information shows:

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

Tried uninstalling the driver and re-installing the driver.
Tried uninstalling the Launcher and reinstalling the launcher.
Restarted PC twice.

Still not working.
Exhausted Google

Guess Conclusion: My sound card is faulty or the driver used to connect with windows 10 is out of date.

HELP!!

[Racona Nova]

If you notice an unusual smell, you should definitely email Ultrasabers and ask for replacement. You're under warranty, so you won't pay anything except your shipping costs.

Nonetheless, Win 10 is really touchy when it comes to the Obsidian sound boards. Emerald is okay, but Obsidian has problems since Win 8 came out...many users report that a USB 2.0 hub between the PC and the saber often solves that problem.

[Kevin3da]

If you notice an unusual smell, you should definitely email Ultrasabers and ask for replacement. You're under warranty, so you won't pay anything except your shipping costs.

Nonetheless, Win 10 is really touchy when it comes to the Obsidian sound boards. Emerald is okay, but Obsidian has problems since Win 8 came out...many users report that a USB 2.0 hub between the PC and the saber often solves that problem.

Maybe Ultrasabers should start prompting it's buyers to order USB hubs then since those aren't a normal everyday thing people just have lying around...
I spent almost $700 with my purchase and I feel not just cheated, but destroyed. It's shameful to make people pay this much for all the bells and whistles when the bells and whistles won't even work....

[Racona Nova]

I see your point. However, it's not that much US's fault but rather Windows' driver which causes these problems. Of course, it would be "easy" to update the software to work as intended, but since this involves working deep inside the Windows OS to analyze the actual problem and adjusting the right files and code lines, it might be very time-comsuming if not impossible for the software developer (not US) to solve the issue. And even if they succeed, there's no guarantee that the new version is still working with Vista and 7 - which are still the most prominent OS's used among UltraSabers customers.

[Kevin3da]

So I finally got the Launcher to work. I can change my sound but the emerald driver does not work and will not allow me to do anything with that tab.
It's the V4 laucher, I did buy the Emerald driver with sounds so... whats the deal here?