BlessedWrath
Knight Lance Corporal
Force Alignment: 1
Posts: 57
Whipmaker, maillesmith, writer, gamer.
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« Reply #30 on: December 18, 2011, 06:00:45 PM » |
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Totally understandable. I figured that was the reason why; just wanted to make sure the messages were received. You must be absolutely swamped with orders right now. I will set aside the funds for my order until you have time to iron out the details with me.
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It is said that energy itself is derived from the interactions between positively and negatively charged particles. The Force, composed of energy and governed by it, is no different. Light or Dark, deny either side and argue against the nature of the whole. Your words cannot split the Universe.
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Ravenseye8
Knight Ensign
Force Alignment: 14
Posts: 155
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« Reply #31 on: January 30, 2012, 08:19:31 PM » |
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What do you guys think is the appropriate time to wait before sending a second e-mail regarding errors or problems? I absolutely do not want to upset Emory or Ultra by pestering them, I just want to make sure things didn't get lost in the shuffle. I sent an e-mail with a question on the 21st, and a second unrelated question on the 25th. I haven't heard from them yet.
Do you think I should re-send the question or wait a full two weeks out of courtesy? I want to be clear, I'm not concerned or upset or anything, Emory has already been great to me in the past when Fed Ex mangled my blade so I know they're good people. I just want to move forward in the best possible way.
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Aeon v2 RGB
Archon v2 AB w/AS FoC*
Bane RGB*
Bellicose RGB*
Consular CG w/FO FoC*
Graflex SE GB w/AS FoC*
Guardian GB*
Overlord BR w/AS FoC*
Malice BR w/FO FoC*
Raven BR
Shock LE AB w/ AS FoC*
SI v2 GB
SI v2 blue anodized w/BR (grab bag)
SI v3 AS*
War Glaive Emitter (Dark)
*Obsidian
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Master Nero Attoru
Resident Master
Forum Elder
Knight Commander OVER 9000!!
Force Alignment: 1641
Posts: 9266
Suns of the Force
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« Reply #32 on: January 30, 2012, 08:44:05 PM » |
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What do you guys think is the appropriate time to wait before sending a second e-mail regarding errors or problems? I absolutely do not want to upset Emory or Ultra by pestering them, I just want to make sure things didn't get lost in the shuffle. I sent an e-mail with a question on the 21st, and a second unrelated question on the 25th. I haven't heard from them yet.
Do you think I should re-send the question or wait a full two weeks out of courtesy? I want to be clear, I'm not concerned or upset or anything, Emory has already been great to me in the past when Fed Ex mangled my blade so I know they're good people. I just want to move forward in the best possible way.
It's tough to say, they can run into snags sometimes and be hard to reach. I would wait a few more days personally. In the meantime, what is your problem? Perhaps we can help. |
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Ravenseye8
Knight Ensign
Force Alignment: 14
Posts: 155
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« Reply #33 on: January 30, 2012, 09:20:59 PM » |
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It's tough to say, they can run into snags sometimes and be hard to reach. I would wait a few more days personally. Will do, thanks. In the meantime, what is your problem? Perhaps we can help.
Small stuff. I put in an order for around $400 a couple hours before the e-mail for the raffle on orders above $250 went out. I asked Emory if this order could qualify since it was very close. After that I made a second order for about $350 to get in on the raffle, regardless of the prior order. I didn't get reward points for this order (it has already shipped and is in my hand now), and hoped he could fix that. So nothing huge or anything, just a few things I'd like to square away so I can put my points towards my next saber as soon as possible:) |
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Aeon v2 RGB
Archon v2 AB w/AS FoC*
Bane RGB*
Bellicose RGB*
Consular CG w/FO FoC*
Graflex SE GB w/AS FoC*
Guardian GB*
Overlord BR w/AS FoC*
Malice BR w/FO FoC*
Raven BR
Shock LE AB w/ AS FoC*
SI v2 GB
SI v2 blue anodized w/BR (grab bag)
SI v3 AS*
War Glaive Emitter (Dark)
*Obsidian
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Master Nero Attoru
Resident Master
Forum Elder
Knight Commander OVER 9000!!
Force Alignment: 1641
Posts: 9266
Suns of the Force
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« Reply #34 on: January 30, 2012, 09:27:59 PM » |
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Small stuff. I put in an order for around $400 a couple hours before the e-mail for the raffle on orders above $250 went out. I asked Emory if this order could qualify since it was very close.
After that I made a second order for about $350 to get in on the raffle, regardless of the prior order. I didn't get reward points for this order (it has already shipped and is in my hand now), and hoped he could fix that.
So nothing huge or anything, just a few things I'd like to square away so I can put my points towards my next saber as soon as possible:)
I gotcha. That kind of stuff is ultimately handled by Deep and co, but lets see if we can figure it out. For the second order, did you use reward points on it? If you use reward points for a discount on an order, you don't get reward points for that order. It's kind of a funny little trade off. |
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Ravenseye8
Knight Ensign
Force Alignment: 14
Posts: 155
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« Reply #35 on: January 30, 2012, 09:31:20 PM » |
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For the second order, did you use reward points on it? If you use reward points for a discount on an order, you don't get reward points for that order. It's kind of a funny little trade off.
No, I've been saving them up. I put the raffle code in, but that's it. It shows up in "My Account" and Price 0.00 as well, though it was charged properly to my CC. I think the raffle code glitched it. |
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Aeon v2 RGB
Archon v2 AB w/AS FoC*
Bane RGB*
Bellicose RGB*
Consular CG w/FO FoC*
Graflex SE GB w/AS FoC*
Guardian GB*
Overlord BR w/AS FoC*
Malice BR w/FO FoC*
Raven BR
Shock LE AB w/ AS FoC*
SI v2 GB
SI v2 blue anodized w/BR (grab bag)
SI v3 AS*
War Glaive Emitter (Dark)
*Obsidian
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Ravenseye8
Knight Ensign
Force Alignment: 14
Posts: 155
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« Reply #36 on: January 31, 2012, 12:10:03 PM » |
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Just wanted to update here and say that Deep got back to me and I got my reward points. I'm glad I didn't pester him with another e-mail. These guys are great, and I wanted the record to reflect that:)
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Aeon v2 RGB
Archon v2 AB w/AS FoC*
Bane RGB*
Bellicose RGB*
Consular CG w/FO FoC*
Graflex SE GB w/AS FoC*
Guardian GB*
Overlord BR w/AS FoC*
Malice BR w/FO FoC*
Raven BR
Shock LE AB w/ AS FoC*
SI v2 GB
SI v2 blue anodized w/BR (grab bag)
SI v3 AS*
War Glaive Emitter (Dark)
*Obsidian
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Master Nero Attoru
Resident Master
Forum Elder
Knight Commander OVER 9000!!
Force Alignment: 1641
Posts: 9266
Suns of the Force
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« Reply #37 on: January 31, 2012, 12:51:21 PM » |
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Just wanted to update here and say that Deep got back to me and I got my reward points. I'm glad I didn't pester him with another e-mail. These guys are great, and I wanted the record to reflect that:)
Cool man, glad that got resolved! |
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Vrakul
Knight Officer
Force Alignment: 35
Posts: 111
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« Reply #38 on: March 12, 2012, 05:00:56 PM » |
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Does anyone know of a better way than e-mail or PM to get in touch with Ultra or Deep? A phone number would be ideal. I've been trying to assist a friend with a problem, which is both very old and very serious, and absolutely deserves their attention, but it seems I'm being ignored. All of my correspondence has been both polite and professional. I want to give them the benefit of the doubt here, but it's getting harder to do that when nobody responds. I don't know if I'm being ignored or what, but it sure seems that way.
Ultra or Deep, please get back to me today.
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Customized Dark War Glaive, Fire Orange/Red
Initiate v2 LE, Sentinel Yellow
Dark Standard Issue, Blazing Red (my Sith Apprentice's saber)
Dark Liberator, Violet Amethyst (my Padawan Apprentice's saber)
"Ha ha ha ha, so I threw the senate at him. The whole senate! True story."
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Master Nero Attoru
Resident Master
Forum Elder
Knight Commander OVER 9000!!
Force Alignment: 1641
Posts: 9266
Suns of the Force
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« Reply #39 on: March 13, 2012, 03:22:51 AM » |
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Does anyone know of a better way than e-mail or PM to get in touch with Ultra or Deep? A phone number would be ideal. I've been trying to assist a friend with a problem, which is both very old and very serious, and absolutely deserves their attention, but it seems I'm being ignored. All of my correspondence has been both polite and professional. I want to give them the benefit of the doubt here, but it's getting harder to do that when nobody responds. I don't know if I'm being ignored or what, but it sure seems that way.
Ultra or Deep, please get back to me today.
Sometimes things do get overlooked. Did you try both email addresses? [email protected] and [email protected]I don't know of a regular phone number you could call, but maybe they'll get back to you soon anyway. |
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Vrakul
Knight Officer
Force Alignment: 35
Posts: 111
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« Reply #40 on: March 13, 2012, 04:21:18 AM » |
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Thanks Nero. This one goes way beyond being overlooked  |
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Customized Dark War Glaive, Fire Orange/Red
Initiate v2 LE, Sentinel Yellow
Dark Standard Issue, Blazing Red (my Sith Apprentice's saber)
Dark Liberator, Violet Amethyst (my Padawan Apprentice's saber)
"Ha ha ha ha, so I threw the senate at him. The whole senate! True story."
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ed_ification
Knight Commander
Force Alignment: -385
Posts: 4171
Darth Cronfios
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« Reply #41 on: March 13, 2012, 04:26:24 AM » |
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Does anyone know of a better way than e-mail or PM to get in touch with Ultra or Deep? A phone number would be ideal. I've been trying to assist a friend with a problem, which is both very old and very serious, and absolutely deserves their attention, but it seems I'm being ignored. All of my correspondence has been both polite and professional. I want to give them the benefit of the doubt here, but it's getting harder to do that when nobody responds. I don't know if I'm being ignored or what, but it sure seems that way.
Ultra or Deep, please get back to me today.
Vrakul - they are out of office this week at WonderCon. I'd keep trying via email and PM if you can. |
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Sabers:
MR Vader - ANH
MR Vader - ESB
Dark War Glaive - Blazing Red - "Belligerence"
Standard Issue Grab Bag - Guardian Blue - "Bastion"
2 Shock LEs - Violet - "Perseverance" and "Integrity"
Archon - "Insight"
Dark Initiate - "Harbinger"
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Vrakul
Knight Officer
Force Alignment: 35
Posts: 111
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« Reply #42 on: March 13, 2012, 07:41:25 AM » |
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Thanks guys - I've enjoyed your company and being welcomed on the forums, but it looks like I can't stay. Long story.
Take care all,
Vrakul
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Customized Dark War Glaive, Fire Orange/Red
Initiate v2 LE, Sentinel Yellow
Dark Standard Issue, Blazing Red (my Sith Apprentice's saber)
Dark Liberator, Violet Amethyst (my Padawan Apprentice's saber)
"Ha ha ha ha, so I threw the senate at him. The whole senate! True story."
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« Reply #43 on: March 19, 2012, 10:34:47 PM » |
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what is you can not send a email what would be a different way to contact you?
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Master Nero Attoru
Resident Master
Forum Elder
Knight Commander OVER 9000!!
Force Alignment: 1641
Posts: 9266
Suns of the Force
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« Reply #44 on: March 20, 2012, 12:26:31 AM » |
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what is you can not send a email what would be a different way to contact you?
Don't you have to have an email address to make an account here? I'm confused. They come on and post here sometimes, but email is the preferred method of contact. |
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